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Our Policies

CANCELLATION & NO-SHOW POLICY

Pelo on Penn kindly requires a 24-hour notice for all weekday cancellations, and 48 hours for Friday and Saturday appointments. We understand that unforeseen things happen. We ask that you give us a notice when cancelling or rescheduling your appointment.

  • No-show or same day cancellations will be charged 100% of scheduled service cost
  • Cancellations within 24 hours, but not same day may be subject to 50% of service cost
  • This does not apply as a credit towards future services
  • A no-show constitutes either being 30 minutes late or not arriving the day of your appointment

 

We require a card on file for all bookings. This policy is strictly enforced and makes sure our stylists are compensated for their time. We appreciate your cooperation.

 

SERVICE ADJUSTMENT

In the event you are unsatisfied with the outcome of your service, we allow up to 7 business days for you to contact the salon for a complementary adjustment with the original service provider or you can choose to use credit for a different service provider.

(We do not offer refunds for services rendered)

 

PRODUCT RETURN & EXCHANGE

​In the event that you are unhappy with your product purchase, we allow up to 14 days for a salon credit only that can be applied toward services or product.

We thank you in advance for your cooperation.

Please contact us with any questions or concerns. We appreciate your business and support!